UPS has suspended its money-back guarantee for all international deliveries to the U.S. effective October 2, due to increased risks of import delays following the termination of the de minimis exemption, which previously allowed duty-free imports under $800. This change has caused a rise in formal customs clearances, leading to longer processing times and potential delays, especially for imports regulated by U.S. agencies. UPS has previously enacted similar suspensions during disruptions, including during the COVID-19 pandemic and recent Canada Post issues.

Source: https://www.supplychaindive.com/news/ups-de-minimis-money-back-policy-suspension/802508/