UPS reorganizes its U.S. sales team and implements job cuts.

UPS has revamped its U.S. sales team structure, leading to layoffs and some customer friction, as reported by parcel spend consultants. The new model, which was previously tested in Chicago, features two roles: business development managers for new sales and customer success managers for existing accounts. UPS aims to enhance customer relationships amid a competitive parcel delivery market. While a small number of employees were affected, the company is providing support. However, the transition has resulted in longer contract negotiations and frustrations for clients as they adapt to new sales representatives.