The rise of no-box returns and the utilization of AI is increasing as consumers look for simpler return options.

FedEx's latest Returns Survey indicates a shift towards simpler return options and the use of artificial intelligence (AI) among consumers seeking easier shopping experiences. Familiarity with no-box, no-label returns has increased, with nearly half of consumers aware of these methods. The survey, conducted with Morning Consult, highlights a growing demand for flexible and low-cost return policies, despite retailers beginning to charge return fees. Additionally, 20% of consumers utilized AI-powered chatbots for return information, finding them more satisfying than human agents. As the 2025 holiday season approaches, 40% of shoppers expect to return as many or more items than before.