For FedEx, returns are an essential component of expanding their digital resources.

FedEx is enhancing its returns services to simplify the post-purchase process, primarily through its FedEx Easy Returns program, which allows customers to return items without packaging at designated locations. This service is crucial as online returns are expected to rise, with 19.3% of online sales projected to be returned by 2025. Additionally, FedEx is introducing Branded Returns, enabling retailers to customize their return policies directly on their websites. These initiatives aim to streamline returns, improve customer experience, and address the competitive landscape of reverse logistics.