Lufthansa Cargo has enhanced its digital services, making them more user-friendly and efficient. The revamped “eBooking” interface allows customers to complete bookings in about half the time, with recent searches potentially reducing this to just 30 seconds. Additionally, a redesigned “eTracking” service will improve shipment tracking and provide proactive email notifications. Customer feedback was integral to these improvements, which aim to streamline processes and enhance transparency. Lufthansa Cargo continues to invest in innovation, focusing on AI to further optimize operations and customer experience.

Source: https://www.freightweek.org/index.php/en/latest-news/9424-lufthansa-cargo-elevates-digital-offering