Emirates SkyCargo is enhancing its commitment to exceptional customer service amid changing trade dynamics by focusing on data-driven performance management. A member of IATA’s Cargo iQ since 2018, it consistently ranks among the top airlines for shipment reliability, achieving a score of 96% from January to April 2025. By setting internal targets above industry norms, Emirates ensures 92% of shipments are flown as booked. The airline’s collaboration with Kuehne+Nagel further strengthens their service quality, emphasizing transparency and continuous improvement, while their digital strategy enhances customer access to services.

Source: https://www.freightweek.org/index.php/en/latest-news/9244-emirates-skycargo-doubles-down-on-providing-a-world-class-experience