Dnata’s new $70-million automated cargo facility at Amsterdam Schiphol Airport is experiencing significant operational issues, causing cargo disruptions and pushing customers to seek services from competitors like Swissport and Menzies. Despite its design to handle over 850,000 tonnes of cargo annually with reduced manual labor, the transition has been problematic, leading to delays, misplaced shipments, and longer truck turnaround times. Dnata is working to address these challenges and restore full operational capacity while keeping affected parties informed.