Experts emphasize the importance of clear communication, goal alignment, proactive planning, and performance evaluation in fostering strong partnerships between last-mile shippers and delivery partners. At a recent event, Matt Walker from Wayfair noted that successful delivery extends beyond mere transactions. Companies like Dr. Squatch, which expanded its carrier network, highlight the value of cultivating collaborative relationships and sharing forecasts to optimize operations. Regular performance assessments and leveraging AI for analytics are also crucial for addressing potential delivery issues and enhancing customer experiences.

Source: https://www.supplychaindive.com/news/last-mile-delivery-shipper-carrier-relationships-wayfair-dr-squatch-dhl-ecommerce/748100/