Despite increased investment in technology, communication issues between suppliers and customers persist, with a recent survey revealing that 59% of suppliers struggle to meet major customers’ needs. The primary concern is a lack of effective communication, as 98% of respondents desire improved interactions. Soft skills, such as emotional intelligence and problem-solving, are crucial for addressing these challenges, yet many organizations fail to prioritize them. As companies face talent shortages, developing soft skills is essential for fostering a more engaged workforce and maximizing the benefits of technological advancements.

Source: https://www.scmr.com/article/teaching-supply-chain-soft-skills