FedEx Executives on AI: The issue isn't speed, it's customs.

FedEx leaders Raj Subramaniam and Vishal Talwar emphasized the importance of CEO involvement in AI strategy during a discussion at the WSJ Leadership Institute. They noted that inefficiencies in the supply chain, particularly delays when packages are idle, pose a significant challenge, costing the industry $1.9 trillion annually. FedEx's AI initiatives focus on enhancing efficiency, customer certainty, and developing new business models. They highlighted ongoing automation efforts, including robotics and autonomous trucks, while maintaining that job growth remains a priority despite advancements in technology.