Reasons why freight forwarders are handing over control to software.

Technology purchasing decisions in freight forwarding have evolved beyond basic features and pricing to include critical aspects such as automation, AI capabilities, and security. Modern freight platforms are integral to operations, managing sensitive data and connecting various stakeholders. Consequently, security must be prioritized from the outset rather than viewed as an afterthought. Forwarders must inquire about data handling, access controls, and system resilience during evaluations, as the technology provider's security measures impact their risk profile. Ultimately, the platform not only stores data but also controls the operational framework.