Etihad Cargo enhances its digital customer experience.

Etihad Cargo, the logistics division of Etihad Airways, has expanded its website to include five new languages—Japanese, German, Spanish, Chinese, and Arabic—enhancing accessibility for global customers. Chief Cargo Officer Stanislas Brun emphasized that improving customer experience is central to their digital strategy. The website upgrades include features like preferred shipment time selection, new shipment sub-statuses for better transparency, local time stamps for tracking, and improved user management. These enhancements aim to streamline interactions and bolster Etihad Cargo's role as a leading global logistics provider.