The postal sector's new era begins in the era of automation.

World Post Day in October 2025 highlighted the postal sector's shift towards a digital, AI-driven future, as emphasized by the Universal Postal Union (UPU) Congress in Dubai. With declining letter volumes and rising competition from tech companies, postal operators must rethink their strategies. Innovations like the Dangerous Goods Security Tool showcase the integration of AI for enhanced security and efficiency. The UPU is fostering a Unified Data Platform to promote collaboration among member countries, aiming for inclusivity in digital transformation while ensuring that developing economies benefit from these advancements.