AFKLMP achieves milestones in digital, CRM360, and PLUS services.

Air France KLM Martinair Cargo (AFKLMP) has achieved significant milestones in its commercial transformation, with 91% of bookings now digital, the global rollout of its CRM360 completed, and the PLUS service becoming a customer favorite. Over the past eight years, AFKLMP developed myCargo into a comprehensive digital hub, enhancing customer experience. The CRM360 platform improves service through AI-enabled technology, enabling faster responses. Additionally, the PLUS service offers priority handling and high customer satisfaction, reinforcing AFKLMP's commitment to innovation and service excellence.