FedEx unveils its second Returns Survey.

FedEx Corporation's second annual Returns Survey, conducted with Morning Consult, reveals that evolving consumer expectations are reshaping the returns process in e-commerce. Preferences for returning online purchases vary by income and generation, with higher-income earners and baby boomers favoring in-store returns, while Gen Z and millennials lean towards home pickups and mailbox drop-offs. Flexibility and convenience are increasingly demanded, as seen in the rise of no-label, no-box returns. Two-thirds of consumers consider return policies before purchasing, highlighting their significance in fostering customer loyalty and driving sales.