Miami International Airport (MIA) has been recognized as North America’s most improved mega airport in customer satisfaction, with a significant 24-point increase in its score in J.D. Power’s 2025 satisfaction study, moving from 10th to 8th place. This improvement coincides with record passenger numbers, serving nearly 56 million travelers. MIA’s enhancements stem from a $9 billion modernization plan, which includes facility upgrades and improved passenger experience elements. The airport has consistently ranked among the top mega airports, earning accolades for its customer service and amenities.

Source: https://www.freightweek.org/index.php/en/latest-news/9466-mia-is-north-america-s-most-improved-mega-airport