Retailers are facing increasing challenges with returns, which totaled $743 billion in 2023 and are projected to reach $890 billion in 2024. The rise of e-commerce has led to higher return rates due to consumers’ inability to physically assess products before purchase. Retailers are responding by tightening return policies and charging for return shipping to combat fraud, particularly from practices like “bracketing.” While some brands have shifted to more lenient return practices, the balance between customer satisfaction and managing costs remains crucial as retailers adapt to evolving consumer expectations and sustainability concerns.

Source: https://www.supplychaindive.com/news/retail-online-returns-reverse-logistics-challenges/737716/