FedEx has launched a new service called FedEx Easy Returns, powered by Blue Yonder’s AI-driven supply chain technology. This service enables customers to return items without needing boxes or labels at around 3,000 drop-off locations, primarily at FedEx Office and Kohl’s stores, with plans for expansion. The initiative aims to streamline the returns process for consumers and merchants alike, enhancing convenience and potentially reducing waste. The partnership with Blue Yonder strengthens FedEx’s returns capabilities, contrasting with competitors who have pursued mergers and acquisitions.
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