ECS Group has partnered with CargoAi to integrate the CargoCoPilot API into its operations, enhancing the digital management of rate requests and quotations. This collaboration utilizes generative AI to automate email processing, significantly reducing workloads for ECS Group’s teams across 23 countries. The integration allows for automatic generation of quotations from unstructured client data, processing over 10,000 quotations monthly. ECS Group has achieved a 34% automation rate in quotations shortly after implementation, improving efficiency and employee satisfaction.

Source: https://www.stattimes.com/air-cargo/ecs-group-partners-with-cargoai-to-digitalise-quotation-processes-1354282