A recent survey by HICX highlights that the supplier experience for businesses working with large multinationals remains problematic, with 59% of suppliers finding it challenging to meet major customers’ needs, a slight improvement from 61% in 2021. Communication is a significant issue, as 98% of suppliers desire better engagement from their customers. Many suppliers feel overwhelmed and unable to contribute new ideas, leading to strained relationships. Improved collaboration could enhance service delivery, suggesting that businesses need to prioritize supplier relationships for competitiveness in today’s economy.

Source: https://www.scmr.com/article/communication-issues-hamper-supplier-experience