C.H. Robinson (CHR), a Minneapolis-based logistics provider, has enhanced its freight shipment automation by implementing generative AI technology, significantly improving efficiency. This AI automates over 10,000 daily transactions, including price quotes, load acceptance, and appointment scheduling, reducing processing times from hours to seconds. The technology allows shippers using email to receive swift service similar to integrated users, enabling CHR teams to focus on strategic tasks. This advancement not only improves service speed and reduces costs for customers but also leverages industry expertise for optimized logistics solutions.

Source: https://www.logisticsmgmt.com/article/c.h_robinson_touts_progress_of_its_generative_ai_technology_for_automating_lifecycle_of_a_freight_shipment/