Best Buy has introduced a new delivery scheduling service for small products, allowing customers to book deliveries up to seven days in advance. Currently available in select U.S. cities like Minneapolis and Chicago, the service enables shoppers to choose a two-hour delivery window. This initiative is part of Best Buy’s efforts to enhance the customer delivery experience, which includes features like live tracking for larger items and a generative AI virtual assistant for order management. These enhancements aim to improve customer satisfaction and reduce service-related costs.

Source: https://www.supplychaindive.com/news/best-buy-scheduled-small-product-delivery/734666/