Artificial intelligence is increasingly transforming the operations of parcel delivery companies like FedEx and UPS by enhancing shipping accuracy, customer service, and data analysis. AI helps generate precise delivery time estimates, reduces package theft, and automates customer interactions. For instance, FedEx utilizes AI to provide two-hour delivery windows and to manage severe weather impacts, while UPS employs AI to reroute packages at risk of theft. Additionally, companies like Veho are optimizing delivery times based on various factors, showcasing the significant role of AI in improving efficiency and customer experience in the logistics sector.

Source: https://www.supplychaindive.com/news/ai-last-mile-delivery-use-cases/727930/