McKinsey & Company’s recent report highlights the transformation of the postal industry, driven by declining mail volumes and increasing parcel demand. To remain competitive, postal companies must innovate by focusing on e-commerce logistics and enhancing customer experiences. Key strategies include investing in digitalization, optimizing networks, and offering services like same-day delivery. Additionally, companies should prioritize customer-centric approaches, adapt Universal Service Obligations, and form partnerships with e-commerce platforms. By embracing these changes, postal services can thrive in a parcel-dominated market.

Source: https://www.stattimes.com/others/mckinsey-report-reveals-postal-companies-must-adapt-to-parcel-boom-1353665