CargoAi has launched the CargoCoPilot Agent, a conversational AI designed to enhance air cargo operations by streamlining workflows for airlines, GSAs, and freight forwarders through platforms like WhatsApp, email, and CargoMART. This AI handles customer requests, including tracking, rate searches, and automated bookings, significantly reducing manual labor and response times. Built on extensive data and machine learning, the Agent offers multilingual support and is aimed at automating over 50% of email interactions. CargoAi plans to continuously enhance the Agent’s capabilities to adapt to industry needs.

Source: https://www.freightweek.org/index.php/en/latest-news/9419-cargoai-unveils-cargocopilot-agent